The items on sale or promotion cannot be returned and refunded
It is possible to return the products only 1 (one) day after delivery, over this time we cannot accept any returns.
To be eligible for a return the item must be:
- In the same condition that you received it (chiller or freezer also)
- In the original packaging
Need to send a mail to firstname.lastname@example.org with all the information (order number, data of delivery, reason of return) and we will call you back
Any other case cannot be acceptable for returns.
If the returns are approved, the refund can be:
- Same amount with the next order
- Cash back
- Voucher with 6 months validity
Damage or defective items
All the items must be check during the delivery in front of our drivers.; any items damaged or defective will be replaced as soon as possible.
For any other reason send a mail to email@example.com with all the information (order number, data of delivery, reason of return) and we will call you back