Terms of Service

OVERVIEW

Welcome to Dolce & Salato! The terms “we”, “us”, and “our” refer to Dolce & Salato, located at 18 11B St, Al Quoz Industrial Area 2, Dubai, United Arab Emirates. Dolce & Salato operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). The Services are powered by Shopify, which enables us to provide you with a seamless shopping experience. By accessing or using our website or purchasing from us, you agree to comply with and be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, you must not access or use our Services.

1. ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your jurisdiction of residence, and you consent to allow any of your minor dependents to use the Services under your supervision. When placing an order, you may be required to provide personal information, including your name, email address, billing details, and delivery information. You agree that all information you provide is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not share, assign, or transfer your account to any other person.

2. PRODUCTS

We strive to display our products as accurately as possible; however, actual colors and textures may vary depending on your device and screen settings. Product descriptions, specifications, and prices are subject to change at any time without notice. We reserve the right to limit the quantities of any product or discontinue any item at our discretion.

3. ORDERS

Placing an order constitutes an offer to purchase. Orders are accepted only once payment has been successfully processed and confirmed by us. Dolce & Salato reserves the right to accept, refuse, or cancel any order at its sole discretion. All purchases are subject to our Refund and Returns Policy. You agree that purchases are for personal use only and not for commercial resale or export.

4. PRICES AND BILLING

All prices are shown in UAE Dirhams (AED) and include 5% VAT, unless otherwise stated. Prices, promotions, and discounts are subject to change without prior notice. You agree to provide valid and accurate billing and payment details and authorize us to charge your payment method for all orders placed. We are not responsible for pricing errors or typographical mistakes and reserve the right to correct them at any time.

5. SHIPPING AND DELIVERY

Delivery times are estimates only. While we aim to ensure timely delivery, Dolce & Salato is not responsible for delays caused by couriers, weather conditions, customs clearance, or other circumstances beyond our control. Once an order is handed to the courier, risk of loss passes to the customer. If the delivery needs to be rescheduled after the driver is already on the way, an additional fee of AED 20 will apply.

6. INTELLECTUAL PROPERTY

All trademarks, logos, designs, images, graphics, text, and content on this website are the property of Dolce & Salato, its licensors, or affiliates. You may not copy, reproduce, distribute, modify, or use any part of our content without our prior written permission. “Shopify” and its associated trademarks are the property of Shopify Inc. and are used under license.

7. OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools and links that we do not control. You acknowledge that your use of such tools or links is at your own risk, and Dolce & Salato assumes no responsibility for their operation, security, or content. Please review any applicable third-party terms before use.

8. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, but any sales or transactions are made directly between you and Dolce & Salato. Shopify is not a party to these transactions and bears no responsibility for product quality, delivery, refunds, or disputes related to purchases from our website.

9. PRIVACY POLICY

Your use of our Services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Because our website is hosted by Shopify, your data may be processed outside the UAE in accordance with Shopify’s privacy practices. Please review both our Privacy Policy and Shopify’s Privacy Policy for details.

10. FEEDBACK AND REVIEWS

By submitting any reviews, feedback, or suggestions (“Feedback”), you grant Dolce & Salato a perpetual, royalty-free, worldwide license to use, publish, and reproduce such Feedback for promotional or operational purposes. You agree that your Feedback will not contain unlawful, offensive, or defamatory material, and you will not impersonate any person or misrepresent your identity.

11. ERRORS AND OMISSIONS

From time to time, information on our website may contain typographical errors or inaccuracies. We reserve the right to correct such errors and to update or cancel orders if necessary, without prior notice, even after an order has been submitted.

12. PROHIBITED USES

You agree not to use the Services for any unlawful purpose, to infringe upon the rights of others, or to introduce malicious code or malware. We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct harmful to Dolce & Salato or its customers.

13. TERMINATION

We may suspend or terminate your access to the Services at any time without notice if we believe you have violated these Terms. Upon termination, all outstanding payments remain due.

14. DISCLAIMER OF WARRANTIES

Except as expressly stated, the Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that your use of the website will be uninterrupted, secure, or error-free.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by UAE law, Dolce & Salato, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Services or products, including but not limited to loss of profits, data, or goodwill.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Dolce & Salato, its employees, and affiliates from any claims or damages arising from your use of the Services, breach of these Terms, or violation of any law or third-party rights.

17. GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

18. CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time by posting a revised version on our website. Continued use of our Services after any changes constitutes acceptance of the updated Terms. Material updates will be communicated when required by law.

19. CONTACT INFORMATION

For questions regarding these Terms, please contact us: Dolce & Salato — 18 11B St, Al Quoz Industrial Area 2, Dubai, UAE — 📧 info@dolcesalato.ae